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CRM Phone Banking Case Management

contains 3 APIs

This product facilitates creation of a Case in CRM for customer related issues at Phone Banking customer service desk
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Feature description
Creation and inquiry of Case in CRM for customer related issues at Phone Banking customer service desk related to Statement, charges or any other service related issues.
APIs

3 APIs used

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CC_CaseCreation

API display name : Phone Banking Case Request
Description : Create the Case in CRM for customer related issues at Phone Banking customer service desk
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CC_CaseInquiry

API display name : Phone Banking Case Inquiry
Description : Inquiry of Case created at Phone Banking customer service desk
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This API creates a case in CRM for service related issue at Phone Banking customer service desk

Customer can inquire on the status of the case created at Phone Banking customer service desk

Use case for this API Product is to create and facilitate inquiry of service issue related Cases on Bank's various digital platforms.