API display name : Phone Banking Case Request
Description : Create the Case in CRM for customer related issues at Phone Banking customer service desk
Data Classification Details : NA
Domain Name : Building Blocks
Protocol : REST
New User manual :
HDFCBank_UserManual_Case Management_v1.0_0.docx
New OpenAPI specification :
CC_CaseCreation_2_0.yaml
What type of operation is the API expected to perform on Bank’s system? : 2
Does the API handle any personally identifiable information (PII) of customer? : 0
Is the API meant for financial transactions? : 0
Does the API handle any sensitive information related to Bank or Partner? : 0
Will the API allow bulk data transfer? : 0
What is the encryption protocol used for the API? : 0
Does the API have a direct* impact on revenue for the Bank? : 0
What will be the estimated business value per month to be managed by the API? : 0
How many numbers of Partners are expected to be connected with this API? : 5
What will be the expected availability/ uptime for the API? : 2
API Deprecation Status : No
API Version : 1
Deployment Platform : APIGEE
Deployment Tool : Jenkins CICD